By placing an order on https://healingshilajit.com, you agree to the terms outlined below.
1. Stock & Availability
We strive to keep our stock levels accurate, but occasionally, a product may be unavailable at the time of purchase. In such cases, we will ship the available items and contact you to either refund the missing item or wait for restocking.
2. Shipping Costs
Shipping costs are calculated at checkout based on the weight, size, and destination of your order. The price shown during checkout is the final shipping charge you will pay.
3. Returns
Change of Mind: If you change your mind, you may return the item within 14 days of receipt, provided it is unused, in original packaging, and in resellable condition. Return shipping costs are the customer’s responsibility, and customers must arrange their own shipping. Once we receive and approve the return, a store credit will be issued, excluding any shipping charges.
Warranty Returns: We honor valid warranty claims made within 90 days of receiving your order. Customers must pre-pay the return shipping, which will be reimbursed upon claim approval. Once we receive the item, we will process the warranty within 7 days. You may choose a refund, store credit, or a replacement if the item is in stock.
4. Delivery Terms
Domestic deliveries typically take between 2 to 7 days. International shipping times range from 4 to 22 days, depending on the selected courier and destination.
Orders are usually dispatched within 2 business days after payment is confirmed. Our warehouse operates Monday through Friday during regular business hours, excluding national holidays. We will do our best to minimize delays during holidays.
We can change the delivery address if the order has not yet been dispatched. For P.O. box addresses and military locations, we use postal services, as courier services are unavailable for these destinations. If any item in your order is out of stock, we will cancel and refund that item and ship the rest. If your delivery exceeds the expected time, please contact us for assistance and investigation.
5. Tracking
Once your order is dispatched, we will send you a tracking link via email so you can monitor its progress with real-time updates from the shipping provider.
6. Damaged Parcels
If your parcel is visibly damaged during delivery, please reject it and contact us immediately. If it was delivered while you were not present, notify our customer service team as soon as possible.
7. Duties & Taxes
All sales tax is included in the product prices listed on our website. For international orders, import duties and taxes are prepaid, so you won’t need to pay anything extra upon delivery.
8. Cancellations
You may cancel your order any time before it is dispatched. If the order has already been shipped, please refer to our return policy for further steps.
9. Insurance
All parcels are insured for loss or damage up to the value declared by the courier. If your parcel is damaged in transit, we will issue a refund or replacement once the courier completes their investigation. Similarly, if your parcel is confirmed lost, we will refund or replace it after the courier concludes their inquiry.
