Shipping Policy

Healing Shilajit ("we" and "us") is the operator of (https://healingshilajit.com/) ("Website"). By placing an order through this website, you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations for our service. 

 

  1. General subject to stock availability. We try to maintain accurate stock counts on our website, but from time-to-time there may be a stock discrepancy, and we will not be able to fulfill all your items at the time of purchase. In this instance, we will fulfill the available products to you and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund. 

 

  1. Shipping Costs 

Shipping costs are calculated during checkout based on the weight, dimensions, and destination of the items in the order. Payment for shipping will be collected with the purchase.

This price will be the final price for shipping costs to the customer. 

 

  1. Returns 

3.1 Return Due to Change of Mind

Healing Shilajit will happily accept returns due to change of mind as long as a request to return is received by us within 14 days of receipt of item and are returned to us in original packaging, unused, and in resell able condition. 

Return shipping will be paid at the customer's expense and they will be required to arrange their own shipping.  

 

Once returns are received and accepted, refunds will be processed to store credit for a future purchase. We will notify you once this has been completed through email. 

 

(Healing Shilajit) will refund the value of the goods returned but will NOT refund the value of any shipping paid.

 

3.2 Warranty Returns

Healing Shilajit will happily honor any valid warranty claims, provided a claim is submitted within 90 days of receipt of items.

Customers will be required to pre-pay the return shipping; however, we will reimburse you upon successful warranty claims. 

Upon return receipt of items for warranty claim, you can expect Healing Shilajit to process your warranty claim within 7 days.

Once a warranty claim is confirmed, you will receive the choice of: (a) a refund to your payment method; (b) a refund in store credit; or (c) a replacement item sent to you (if stock is available). 

 

  1. Delivery Terms 

4.1 Transit Time Domestically 

In general, domestic shipments are in transit for 2–7 days. 

 

4.2 Transit time internationally 

Generally, orders shipped internationally are in transit for 4–22 days. This varies greatly depending on the courier you have selected. We are able to offer a more specific estimate when you are choosing your courier at checkout. 

 

4.3 Dispatch Time 

Orders are usually dispatched within 2 business days of payment of order. Our warehouse operates on Monday-Friday during standard business hours, except on national holidays, at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

 

4.4 Change of Delivery Address

For change of delivery address requests, we are able to change the address at any time before the order has been dispatched. 

 

4.5 P.O. Box Shipping 

Healing Shilajit will ship to P.O. box addresses using postal services only. We are unable to offer courier services to these locations. 

 

4.6 Military Address Shipping 

We are able to ship to military addresses using USPS. We are unable to offer this service using courier services.

 

4.7 Items Out of Stock

If an item is out of stock, we will cancel and refund the out-of-stock items and dispatch the rest of the order.

 

4.8 Delivery Time Exceeded 

If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation. 

 

  1. Tracking notifications 

Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider. 

 

  1. Parcels Damaged in Transit 

If you find a parcel is damaged in transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with the next steps. 

 

  1. Duties and Taxes 

7.1 Sales Tax

Sales tax has already been applied to the price of the goods as displayed on the website. 

 

7.2 Import Duties and Taxes 

Import duties and taxes for international shipments will be pre-paid, without any additional fees to be paid by the customer upon arrival in the destination country. 

 

  1. Cancellations 

If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.

 

  1. Insurance 

Parcels are insured for loss and damage up to the value as stated by the courier.

 

9.1 Process for parcel damaged in transit 

We will process a refund or replacement as soon as the courier has completed their investigation into the claim. 

 

9.2 Process for parcel lost in transit 

We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost. 

 

  1. Customer service 

For all customer service enquiries, please phone us at +44 7476 841135.